Q: What is adjudication?

In the event the information in the screening results was inaccurate, or the information provided was incomplete , you may dispute the results by applying for adjudication. Learn more at our adjudication process page. Visit adjudication process page →

Question 1

What is the acceptable photo criteria for an Omnivee Vendor credential?

Amanda Jones · Accepted Answer

Clear image of your face from shoulders up
Photo is straight-on and not angled
Face is centered in the frame
Neutral facial expression (no smiling)
Eyes clearly visible
White/neutral background
No shadows
No sunglasses (prescription glasses are fine)
No headwear (unless religious in nature)
No filters used on photo

Question 2

How do I get a refund/my money back?

fs_mnguyen · Accepted Answer

Neither full nor prorated refunds are available through the Omnivee Vendor program. For more information on our refund policy, please refer to our terms and conditions. Click here to view a copy of the terms and conditions.

Question 3

How long does it take to get a credential?

Amanda Jones · Accepted Answer

Approximately 14 days.

Question 4

How do I/my employees activate a credential?

Amanda Jones · Accepted Answer

Upon receiving a credential, scan the QR code provided on the activation sticker or visit https://activate.omnivee.com and enter the last seven digits of your Credential ID (located on the back of your credential) and the last four of your SSN to activate.

Question 5

What is a waiver?

Amanda Jones · Accepted Answer

If you failed your vetting process, and there were no inaccuracies in the screening process. You may have the option to apply for a waiver to access the facility. Learn more about this on our wavier process page.

Visit waiver process page →

Question 6

How do I register/enroll my company in the Omnivee Vendor Program.

Amanda Jones · Accepted Answer

Follow the steps on our company enrollment page to enroll in the program.

Question 7

How to register (employees).

Amanda Jones · Accepted Answer

Follow the steps on our employee registration page to register for an Omnivee credential.

Visit employee registration page →

Question 8

What is adjudication?

Amanda Jones · Accepted Answer

In the event the information in the screening results was inaccurate, or the information provided was incomplete, you may dispute the results by applying for adjudication.

Learn more at our adjudication process page.

Visit adjudication process page →

Question 9

What are acceptable IDs needed to pick up credentials?

Amanda Jones · Accepted Answer

You can see a full list of acceptable IDs on our acceptable ID page.

Visit acceptable ID page →

Question 10

Why was my waiver denied?

Amanda Jones · Accepted Answer

Omnivee does not have access to the facility’s reasons for denial. Please follow up with the facility for any additional details regarding the decision of the waiver.

Question 11

What should I do if a failed background screen occurs?

Amanda Jones · Accepted Answer

Visit our vetting guidebook to review our Waiver and Adjudication process: Omnivee Vendor-Participant-Vetting-Guidebook-_2023.pdf

Question 12

What is the waiver process?

Amanda Jones · Accepted Answer

Our waiver process page provides step-by-step instructions on the waiver process.

Visit waiver process page →

Question 13

What is the time frame to waiver or adjudicate?

Amanda Jones · Accepted Answer

Visit our vetting guidebook to review our Waiver and Adjudication process: Omnivee Vendor -Participant-Vetting-Guidebook-_2023.pdf

Question 14

What happens when a failed background check occurs?

Amanda Jones · Accepted Answer

The participant will receive a letter in the mail from the screening provider and the Company Administrator will be emailed a fail notification. Directions on how to adjudicate or apply for a waiver will be sent to the Company Administrator only. Visit our vetting guidebook to review our Waiver and Adjudication process: Omnivee Vendor -Participant-Vetting-Guidebook-_2023.pdf

Question 15

What causes an employee to fail a background screen?

Amanda Jones · Accepted Answer

Learn about the causes for failing the vetting process on our Omnivee program participant vetting criteria page.

Question 16

If a failed background screen occurs, can any fees be refunded?

Amanda Jones · Accepted Answer

No, the Omnivee program does not offer refunds.

Question 17

How long do I have to submit my waiver request?

Amanda Jones · Accepted Answer

Waivers must be initiated within 60 days of the date of the notification. Any requests initiated after 60 days will require a new background screening and/or government database check and be subject to the same fee as a new registration.

NOTE: Waivers for Secondary Facilities are not bound by the 60-day policy. Waivers may be submitted for Secondary Facilities throughout the year, provided that a complete waiver was submitted for the Primary Facility within the acceptable timeframe.

Question 18

How long do I have to adjudicate?

Amanda Jones · Accepted Answer

Adjudications for Commercial Background Screens must be initiated within 30 days of the date of notification. Adjudications for the government data base check must be initiated within 60 days of the fail notification date.

Question 19

Does a DUI disqualify me?

Amanda Jones · Accepted Answer

Visit vetting fail criteria page →

Question 20

How far back does a background check go?

Amanda Jones · Accepted Answer

Visit fail criteria page →

Question 21

How does my employee waiver with the Omnivee-90 option?

Amanda Jones · Accepted Answer

Visit our vetting guidebook to review our Waiver and Adjudication process: Omnivee-Participant-Vetting-Guidebook-_2023.pdf

Question 22

Can a waiver or adjudication be submitted with the Omnivee-90 option?

Amanda Jones · Accepted Answer

Yes. Visit our vetting guidebook to review our Waiver and Adjudication process: Omnivee-Participant-Vetting-Guidebook-_2023.pdf

Question 23

Why is this credential deactivated?

Amanda Jones · Accepted Answer

If Omnivee is notified that a participant is no longer with the company, or no longer requires access through Omnivee, their credential will be deactivated immediately upon notification.

Otherwise, if your participant is without authorized service for more than 90 days, their Omnivee credential will be deactivated.

Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.00 ($41.60 in Guam, $41.88 in Hawaii).

Question 24

Where do I get my credential?

Amanda Jones · Accepted Answer

Your Omnivee Credential will be shipped to your primary facility location. The Omnivee program will notify you and/or your Company Administrator through email once your credential is ready for pick up.

Question 25

When can I receive a credential?

Amanda Jones · Accepted Answer

You will be notified your credential is ready for pick up in approximately 2 weeks after your Company Administrator has authorized your registration. The following must be completed prior to credential notification:

Registration authorized by Company Administrator

Payment processed

Background screen passed

Credential printed and shipped

If you have not received any information within 3 weeks of registration, contact your Company Administrator.

You can ensure a successful credential issuance and avoid delays by scheduling an appointment within the 60-day timeframe, and by providing the required identity documents when you go to receive your Omnivee Credential.

Question 26

What happens when my credential expires?

Amanda Jones · Accepted Answer

Your Company Administrator will be notified prior to your credential expiring to authorize payment for replacement credential.

Question 27

What happens if a credential Is damaged / lost / stolen / found?

Amanda Jones · Accepted Answer

Contact Omnivee Customer Support immediately.

Omnivee CUSTOMER SUPPORT

vendorsupport@omnivee.com

1.877.727.4342

Company Administrator needs provide authorization and method of payment for a replacement credential. You and/or Company Administrator will be notified when credential is available for pick up

NOTE: The Omnivee program will deactivate your damaged/lost credential.

A $40 Credential Management Fee will apply, plus any applicable taxes and surcharges.

Question 28

What do I do with expired credentials?

Amanda Jones · Accepted Answer

Expired credentials should be destroyed and notification sent to Omnivee Program support via email to vendorsupport@omnivee.com

Question 29

The Omnivee credential is expiring, what needs to happen?

Amanda Jones · Accepted Answer

A new credential will be ordered at no cost when the participant’s annual service date is renewed and exceeds the expiration date of the Omnivee credential.

Question 30

Can my participant's credential management fee be processed on a different method of payment than their renewal or registration?

Amanda Jones · Accepted Answer

No, the Credential Management Fee will be charged to the same method of payment used during the renewal or registration.

Question 31

Can I expedite the credential process?

Amanda Jones · Accepted Answer

No, the process is dependent on multiple factors including screenings and authorizations.

Question 32

The name on the credential does not match the name on the IDs.

Amanda Jones · Accepted Answer

Please contact Omnivee Customer Support to initiate the name change process:

Omnivee CUSTOMER SUPPORT

vendorsupport@omnivee.com1.877.727.4342

NOTE: the way the participant’s name appears on their credential is included in authorization email that is sent to the Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.

Question 33

Why am I getting an email to renew my employee(s) when the expiration date on the credential doesn’t expire for more than a year?

Amanda Jones · Accepted Answer

Omnivee access privileges are an annual subscription basis and will need to be renewed for continued service. The expiration date on the physical credential determines when a new credential will need to be issued.

NOTE: The Company Administrator will be notified for renewal authorizations within 60 days prior to a subscription expiring.

Question 34

When do I use my Company Administrator PIN?

Amanda Jones · Accepted Answer

We may require your Company Administrator PIN in the following circumstances:

On the web enrollment form, under the “Existing Customers” option.

When calling Omnivee Customer Support (877.727.4342), you will provide the Company Administrator PIN to the Omnivee automated system or representative who takes your call. Once you have provided your Company Administrator PIN, you may make changes to your account.

When using live chat or email to request a participant/credential deactivation.

Question 35

What is the purpose of a Company Administrator PIN?

Amanda Jones · Accepted Answer

The Company Administrator PIN will allow us to verify that the individual contacting us is an authorized Omnivee Company Administrator and may make changes to the account.

The Company Administrator PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new installation to an existing account as well as authorizing deactivations of credentials.

Question 36

What is a Company Administrator ?

Amanda Jones · Accepted Answer

The person designated by your company as the Company Administrator is responsible for managing the Omnivee program for your company.

Question 37

What is a Company Administrator Personal Identification Number (PIN)?

Amanda Jones · Accepted Answer

The Company Administrator Personal Identification Number (PIN) is a unique identifier that shows that you are the legitimate Company Administrator for your account.

Question 38

What happens if one of the Company Administrators on the account leaves the company?

Amanda Jones · Accepted Answer

Please notify Omnivee as soon as possible that the former Company Administrator has left your company, and we will update your account to reflect that the individual is no longer authorized to make changes on the account.

Question 39

Recovery and Destruction of Omnivee Credentials

Amanda Jones · Accepted Answer

As a Company Administrator it is your responsibility to recover and effectively destroy expired and/or deactivated Omnivee Credentials. This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the Omnivee program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.

There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:

We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company

Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify Omnivee with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.

Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.

Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential.

Question 40

Is the Company Administrator PIN the same as an 8-digit alphanumeric Company Code?

Amanda Jones · Accepted Answer

No, the Company Administrator PIN is an 8 digit number, not related to your Company Code, that we use to identify you before making account changes or providing account specific information.

Question 41

I would rather use a password than a  Company Administrator PIN. Can I choose something other than 8 numerical digits?

Amanda Jones · Accepted Answer

At this time, we do require an 8-digit numerical Company Administrator PIN with no letters or symbols. We recommend choosing a Company Administrator PIN that you will easily remember.

Question 42

I have a general question and do not want to make any changes to my account. Do I need to provide a Company Administrator PIN?

Amanda Jones · Accepted Answer

No, you will not need to provide an Company Administrator PIN if you do not need to make any changes or authorizations on the account, or if you are only requesting general information.

Question 43

I forgot my Company Administrator Personal Identification Number (PIN), how can I retrieve it?

Amanda Jones · Accepted Answer

Please call us at 877.727.4342.

One of our Omnivee Customer Support representatives will re-send the PIN verification email to the email address on file. The verification email will contain your PIN. You may keep the email for your records.

Question 44

I am the Company Administrator  for more than one company. Do I need an Company Administrator PIN for each account, or can I use the same Company Administrator PIN more than once?

Amanda Jones · Accepted Answer

While you may choose to reuse your Company Administrator PIN across multiple accounts, you can make your accounts more secure by using a unique Company Administrator PIN for each account.

Question 45

I am the new Company Administrator. How do I update the account?

Amanda Jones · Accepted Answer

If there were two Company Administrators and one is gone, we will reach out to the remaining Company Administrator to verify you as a new authorized Company Administrator for your company.

If there are no remaining Company Administrators and you are now the sole point of contact, a Omnivee Customer Service Representative will call out to the company phone number on file ask for the highest member of management in the former Company Administrator’s department. Once you are confirmed as the new Company Administrator, we will set up your Company Administrator PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.

Question 46

How many Company Administrators can there be on an account?

Amanda Jones · Accepted Answer

You may have up to two points of contact on your account at any given time. Each Company Administrator should select their own unique 8-digit Company Administrator PIN.

Question 47

How do I setup my Company Administrator  Personal Identification Number (PIN)?

Amanda Jones · Accepted Answer

After submitting a company enrollment form, the Company Administrator PIN request email will be sent. To set up your Company Administrator PIN, respond to the Company Administrator PIN request email with the 8-digit number you would like to use. Once your Company Administrator PIN has been set, you will receive email confirmation of the PIN you have chosen. You may keep this email for your records.

Question 48

How do I re-enable (turn on) an employee's access privileges?

Amanda Jones · Accepted Answer

Contact Omnivee Customer Support with Employee Name and the facility at which they need access.

If an employee’s participation was disabled, their subscription will have continued and may require the employee to pay an annual renewal fee.

If the employee does not possess an active credential, a new Omnivee Credential will need to be ordered and a Credential Management Fee will be charged.

Question 49

How do I get a copy of a receipt?

Amanda Jones · Accepted Answer

Please contact Omnivee Customer Support for assistance.

Omnivee CUSTOMER SUPPORT

vendorsupport@omnivee.com
1.877.727.4342

Question 50

How do I disable (turn off) an employee's access privileges?

Amanda Jones · Accepted Answer

Call or email Customer Support with your request including the reason you're requesting to turn off access. You will need to provide:

Your 8-Digit Company Administrator PIN and name
Participant Name
Reason for request
- Credential has been Lost/Stolen
- Credential has been Damaged/Broken
- The participant no longer needs Omnivee Vendor access
- The participant is no longer with your company

Question 51

How do I add or transition my Company Administrator responsibilities to another person?

Amanda Jones · Accepted Answer

Call Omnivee Customer Support at 877.727.4342, or email at vendorsupport@omnivee.com.

Question 52

Do I need to provide my Company Administrator PIN via phone, chat, and/or e-mail whenever I want to authorize something?

Amanda Jones · Accepted Answer

Your Company Administrator PIN will be verified on the phone, when using live chat, and in emails involving participant deactivations.

Question 53

Can I change my Company Administrator  PIN?

Amanda Jones · Accepted Answer

Yes, you may change your Company Administrator PIN by confirming your current PIN. You will then receive a verification email at the address listed on your account stating that your PIN has been successfully changed.

Question 54

What if I don’t want to provide my Company Administrator PIN in an email or chat?

Amanda Jones · Accepted Answer

You may choose to digitally sign your email or call us.

Question 55

What are the roles and responsibilities of a Company Administrator?

Amanda Jones · Accepted Answer

The Company Administrator is responsible for:

Creating an Company Administrator Personal Identification Number (PIN), and reference it each time you reach out to customer support about your account
Provide approval for company enrollment/renewal and associated charges
Provide your Company Code for your employees
Provide billing approval for new employee registrations and renewals
Manage company and employee information for the Omnivee program
Update company method of payment
Employee credential deactivation
Non-Qualified employee Resolution
Order Credential replacement
Distribute all necessary communication from Fortior Solutions to registered employees when applicable
Collect and destroy credentials from employees who are terminated or no longer with your company, and notify Omnivee Customer Support immediately

Question 56

Can I give my Company Administrator PIN to someone else and have them contact Omnivee on my behalf?

Amanda Jones · Accepted Answer

No. You may only have two Company Administrators (one primary and one secondary) on your account at any given time, and those individuals are the only ones who may make changes to the account or provide authorizations.

Question 57

Who should be enrolled under my company's account?

Amanda Jones · Accepted Answer

Only authorized employees should register under your company. Subcontractors, Independent Contractors, etc., need to enroll under their own account.

Question 58

What is the process for a participant leaving the Omnivee Program?

Amanda Jones · Accepted Answer

The Company Administrator will need to collect the Omnivee Credential and notify an Omnivee Customer Support Representative so they can remove the participant from the Program. A new Omnivee Credential will need to be ordered if the participant is authorized to participate in the Program again.

Question 59

What happens to my access if my company no longer has business on the facility?

Amanda Jones · Accepted Answer

Once the company is no longer an active participant in the Omnivee program, you will lose your access privileges regardless of expiration.

Question 60

What do I do if my employee registered with the wrong name?

Amanda Jones · Accepted Answer

Please contact Omnivee Customer Service. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their Omnivee credential.

Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.

Question 61

Is re-registering required to get a replacement credential?

Amanda Jones · Accepted Answer

No. Contact Omnivee Customer Support to initiate the process.

Omnivee Customer Support

vendorsupport@omnivee.com
1.877.727.4342

Question 62

Is an email address required to register for the Omnivee Program?

Amanda Jones · Accepted Answer

A valid email address is not required to participate in the Omnivee program.

However, if an email address is not provided at registration, all program notifications will go to the Company Administrator to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)

Question 63

If an employee works for two companies, can they use one Omnivee credential for both?

Amanda Jones · Accepted Answer

No. Employees must present the appropriate company's credential at the time of access.

Question 64

I legally changed my name, how do I get a new credential?

Amanda Jones · Accepted Answer

Please contact Omnivee Customer Service. We will assist you in updating your name and ensure that you will be able to pick up your Omnivee credential.

As part of this process we will need to reach out to your Company Administrator to get authorization to order a new credential.

Subscription Options	Per Company	Per Employee
Omnivee Vendor Program: 1 Year/1 Facility	$199	$179
Omnivee Vendor-Enterprise Option: 1 Year/Unlimited Facilities	$249	$254
Omnivee Vendor-90 Option: 90 Days/1 Facility	$50	$79
Omnivee Vendor -90 Enterprise Option: 90 Days/Unlimited Facilities	$70	$99
Credential Management Fee	–	$40

FAQ

common support pages

Company Account Management

I am the new Company Administrator. How do I update the account?

How do I re-enable (turn on) an employee’s access privileges?

How do I disable (turn off) an employee’s access privileges?

Who should be enrolled under my company’s account?

What is the process for a participant leaving the Omnivee Program?

What happens to my access if my company no longer has business on the facility?

What do I do if my employee registered with the wrong name?

What is the process to renew my participants?

What is the cost of the Omnivee Vendor Program?

What is the Omnivee program?

Company Administrator

When do I use my Company Administrator PIN?

What is the purpose of a Company Administrator PIN?

What is a Company Administrator ?

What is a Company Administrator Personal Identification Number (PIN)?

What happens if one of the Company Administrators on the account leaves the company?

Is the Company Administrator PIN the same as an 8-digit alphanumeric Company Code?

I would rather use a password than a Company Administrator PIN. Can I choose something other than 8 numerical digits?

I have a general question and do not want to make any changes to my account. Do I need to provide a Company Administrator PIN?

I forgot my Company Administrator Personal Identification Number (PIN), how can I retrieve it?

I am the Company Administrator for more than one company. Do I need an Company Administrator PIN for each account, or can I use the same Company Administrator PIN more than once?

How many Company Administrators can there be on an account?

How do I setup my Company Administrator Personal Identification Number (PIN)?

How do I add or transition my Company Administrator responsibilities to another person?

Do I need to provide my Company Administrator PIN via phone, chat, and/or e-mail whenever I want to authorize something?

Can I change my Company Administrator PIN?

What if I don’t want to provide my Company Administrator PIN in an email or chat?

What are the roles and responsibilities of a Company Administrator?

Can I give my Company Administrator PIN to someone else and have them contact Omnivee on my behalf?