FAQ
common support pages
Know what you are looking for? Ask your question in the search bar or search by keyword.
Company Account Management
If there were two Company Administrators and one is gone, we will reach out to the remaining Company Administrator to verify you as a new authorized Company Administrator for your company.
If there are no remaining Company Administrators and you are now the sole point of contact, an Omnivee Vendor Support representative will call out to the company phone number on file ask for the highest member of management in the former Company Administrator’s department. Once you are confirmed as the new Company Administrator, we will set up your Company Administrator PIN and will send you an e-mail detailing the Roles and Responsibilities of a company administrator.
Contact Omnivee Vendor Support with Employee Name and the facility at which they need access.
If an employee’s participation was disabled, their subscription will have continued and may require the employee to pay an annual renewal fee.
If the employee does not possess an active credential, a new Omnivee Vendor Credential will need to be ordered, and a Credential Management Fee will be charged.
Call or email Support with your request including the reason you’re requesting to turn off access. You will need to provide:
- Your 8-Digit Company Administrator PIN and name
- Participant Name
- Reason for request
- Credential has been Lost/Stolen
- Credential has been Damaged/Broken
- The participant no longer needs Omnivee Vendor access
- The participant is no longer with your company
Only authorized employees should register under your company. Subcontractors, Independent Contractors, etc., need to enroll under their own account.
The Company Administrator will need to collect the Omnivee Vendor Credential and notify an Omnivee Vendor Support representative so they can remove the participant from the Program. A new Omnivee Vendor Credential will need to be ordered if the participant is authorized to participate in the Program again.
Once the company is no longer an active participant in the Omnivee Vendor program, you will lose your access privileges regardless of expiration.
Please contact Omnivee Vendor Support. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their Omnivee Vendor credential.
Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.
The Omnivee Vendor program will email you a list of outstanding renewals. Please respond to the email with authorization and preferred payment method. If an employee is paying using their own payment method, please have them contact Support with their authorization. We will not be able to process the renewal until we have received both authorizations.
DID YOU KNOW…
You can renew up to 60 days in advance of your renewal date. Renewing early offers many advantages such as: avoiding gaps in facility access; allowing time to go through the waiver/adjudication process, if needed; providing the facility with sufficient time to review the waiver request prior to the credential expiring.
Remember: Changes in the participant’s criminal record may affect background screening results, causing an immediate loss of access privileges (option to apply for a waiver or adjudicate results).
For employees who are already on a waiver request: If a new facility is added, this may result in the need to re-waiver at all facility(ies)
Vendor Pricing
| Subscription Options | Per Company* | Per Employee |
|---|---|---|
| Omnivee Vendor Program: 1 Year/1 Facility | $199 | $179 |
| Omnivee Vendor-Enterprise Option: 1 Year/Unlimited Facilities | $249 | $254 |
| Omnivee Vendor-90 Option: 90 Days/1 Facility | $50 | $79 |
| Omnivee Vendor-90 Enterprise Option: 90 Days/Unlimited Facilities | $70 | $99 |
| Credential Management Fee | – | $40 |
Applicable taxes and surcharges apply for Hawaii. If a participant is without authorized service for more than 90 days, their Omnivee Vendor credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40. *The company fee is waived for vendors who qualify as an Independent Contractor/Sole Proprietor.
Facility Pricing
| Available through GSA, GSA Contract No. GS-35F-0436U |
The Omnivee Vendor program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating facilities. Participation is voluntary.
Company Administrator
We may require your Company Administrator PIN in the following circumstances:
On the web enrollment form, under the “Existing Customers” option.
When calling Omnivee Vendor Support (877.727.4342), you will provide the Company Administrator PIN to the Omnivee Vendor automated system or representative who takes your call. Once you have provided your Company Administrator PIN, you may make changes to your account.
When using live chat or email to request a participant/credential deactivation.
The Company Administrator PIN will allow us to verify that the individual contacting us is an authorized Omnivee Vendor Company Administrator and may make changes to the account.
The Company Administrator PIN serves as an additional layer of verification when using the Web Enrollment Form to add a new facility to an existing account as well as authorizing deactivations of credentials.
The person designated by your company as the Company Administrator is responsible for managing the Omnivee Vendor program for your company.
The Company Administrator Personal Identification Number (PIN) is a unique identifier that shows that you are the legitimate Company Administrator for your account.
Please notify Omnivee Vendor as soon as possible that the former Company Administrator has left your company, and we will update your account to reflect that the individual is no longer authorized to make changes on the account.
No, the Company Administrator PIN is an 8 digit number, not related to your Company Code, that we use to identify you before making account changes or providing account specific information.
At this time, we do require an 8-digit numerical Company Administrator PIN with no letters or symbols. We recommend choosing a Company Administrator PIN that you will easily remember.
No, you will not need to provide an Company Administrator PIN if you do not need to make any changes or authorizations on the account, or if you are only requesting general information.
Please call us at 877.727.4342.
One of our Omnivee Vendor Support representatives will re-send the PIN verification email to the email address on file. The verification email will contain your PIN. You may keep the email for your records.
While you may choose to reuse your Company Administrator PIN across multiple accounts, you can make your accounts more secure by using a unique Company Administrator PIN for each account.
You may have up to two points of contact on your account at any given time. Each Company Administrator should select their own unique 8-digit Company Administrator PIN.
After submitting a company enrollment form, the Company Administrator PIN request email will be sent. To set up your Company Administrator PIN, respond to the Company Administrator PIN request email with the 8-digit number you would like to use. Once your Company Administrator PIN has been set, you will receive email confirmation of the PIN you have chosen. You may keep this email for your records.
Call Omnivee Vendor Support at 877.727.4342, or email at vendorsupport@omnivee.com.
Your Company Administrator PIN will be verified on the phone, when using live chat, and in emails involving participant deactivations.
Yes, you may change your Company Administrator PIN by confirming your current PIN. You will then receive a verification email at the address listed on your account stating that your PIN has been successfully changed.
You may choose to digitally sign your email or call us.
The Company Administrator is responsible for:
- Creating a Company Administrator Personal Identification Number (PIN), and reference it each time you reach out to support about your account
- Provide approval for company enrollment/renewal and associated charges
- Provide your Company Code for your employees
- Provide billing approval for new employee registrations and renewals
- Manage company and employee information for the Omnivee Vendor program
- Update company method of payment
- Employee credential deactivation
- Non-Qualified employee Resolution
- Order Credential replacement
- Distribute all necessary communication from Fortior Solutions to registered employees when applicable
- Collect and destroy credentials from employees who are terminated or no longer with your company, and notify Omnivee Vendor Support immediately
No. You may only have two Company Administrators (one primary and one secondary) on your account at any given time, and those individuals are the only ones who may make changes to the account or provide authorizations.
Company Enrollment
An independent contractor/sole proprietor (IC/SP) is a one-person business that has not established a formal business entity. This person is “self-employed” (i.e., not employed by any other business, person, or entity) and enrollee does not have any additional participants that may need facility access. Once enrolled the participant acts as the Company Administrator on the account.
Note: IC/SP participants are eligible for the Standard, RG-90, and Enterprise Options.
A Tenant Sponsor is a point of contact located at the facility that can verify your company has legitimate business. A Tenant Sponsor’s Organization is a Sponsor’s specific organization or department, not the facility name or branch (e.g., commissary, CGX).
The ACL (Approved Company List) is a list of companies approved to participate in the Omnivee Vendor program. If your company is not on the ACL, Fortior Solutions will send an email request to the appropriate sponsoring authority requesting approval for the company to enroll in the program.
Yes. Each company needs to be registered under their own company name.
The process usually takes from 1-3 weeks to be completed.
Your sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.
If you are still unsure who your tenant sponsor is, talk with the military or government contact with whom you do business. Ask if they are able to sponsor your Omnivee Vendor program company enrollment or if they can refer you to someone who can.
To access additional facilities, your company will need to submit a Company Enrollment Form for each additional facility.
Credentials & Issuance
- Clear image of your face from shoulders up
- Photo is straight-on and not angled
- Face is centered in the frame
- Neutral facial expression (no smiling)
- Eyes clearly visible
- White/neutral background
- No shadows
- No sunglasses (prescription glasses are fine)
- No headwear (unless religious in nature)
- No filters used on photo
Approximately 14 days.
Upon receiving a credential, scan the QR code provided on the activation sticker or click here and enter the last seven digits of your Credential ID (located on the back of your credential) and the last four of your SSN to activate
You can see a full list of acceptable IDs on our acceptable ID page.
If Omnivee Vendor Support is notified that a participant is no longer with the company, or no longer requires access through the Omnivee Vendor program, their credential will be deactivated immediately upon notification.
Otherwise, if your participant is without authorized service for more than 90 days, their Omnivee Vendor credential will be deactivated.
Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.00 ($41.88 in Hawaii).
Your Omnivee Vendor Credential will be shipped to your primary facility location. The Omnivee Vendor program will notify you and/or your Company Administrator through email once your credential is ready for pick up.
You will be notified your credential is ready for pick up in approximately 2 weeks after your Company Administrator has authorized your registration. The following must be completed prior to credential notification:
- Registration authorized by Company Administrator
- Payment processed
- Background screen passed
- Credential printed and shipped
If you have not received any information within 3 weeks of registration, contact your Company Administrator.
You can ensure a successful credential issuance and avoid delays by scheduling an appointment within the 60-day timeframe, and by providing the required identity documents when you go to receive your Omnivee Vendor Credential.
Your Company Administrator will be notified prior to your credential expiring to authorize payment for replacement credential.
Contact Omnivee Vendor Support immediately.
The Company Administrator will need to provide authorization and method of payment for a replacement credential. You and/or the Company Administrator will be notified when the credential is available for pick up
NOTE: The Omnivee Vendor program will deactivate your damaged/lost credential.
A $40 Credential Management Fee will apply, plus any applicable taxes and surcharges.
Expired credentials should be destroyed and notification sent to Omnivee Vendor Program Support via email to vendorsupport@omnivee.com
A new credential will be ordered at no cost when the participant’s annual service date is renewed and exceeds the expiration date of the Omnivee Vendor credential.
No, the process is dependent on multiple factors including screenings and authorizations.
Please contact Omnivee Vendor Support to initiate the name change process:
NOTE: the way the participant’s name appears on their credential is included in the authorization email that is sent to the Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email, please let us know so that we can update this information. This prevents delays and additional fees.
Omnivee Vendor access privileges are on an annual subscription basis and will need to be renewed for continued service. The expiration date on the physical credential determines when a new credential will need to be issued.
NOTE: The Company Administrator will be notified of renewal authorizations within 60 days prior to a subscription expiring.
As a Company Administrator it is your responsibility to recover and effectively destroy expired and/or deactivated Omnivee Vendor Credentials. This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the Omnivee Vendor program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.
There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:
We suggest following your normal asset (i.e. company provided laptop/computer, phone, credential…) collection process for when someone leaves your company
- Recover and Destroy Credentials – Credentials should be recovered and destroyed immediately. Credentials must be shredded to ensure credentials cannot be utilized. In addition, please notify Omnivee Vendor Support with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential. Please note that a credential cannot be reactivated once it has been deactivated.
- Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active participant list at any time.
- Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential.
Please contact Omnivee Vendor Support. We will assist you in updating your employee’s name and ensure that your employee will be able to pick up their Omnivee Vendor credential.
Please note that the way your employee’s name will appear on their credential is included in authorization email that is sent before your employee is processed. If an employee’s name does not appear correctly in the authorization email, please respond accordingly so that we can update this information and prevent delays as well as a possible additional $40.00 Credential Management Fee.
No. Contact Omnivee Vendor Support to initiate the process.
Your employee’s Omnivee Vendor Credential will be available for pickup approximately 15-28 business days after you have authorized the registration transaction. Your company will be notified when the credential is ready to be picked up.
The Omnivee Vendor Credential will allow access to the facility for up to one year until expired or deactivated. Participation must be renewed annually, or valid access is revoked.
Every product undergoes normal wear and tear. To minimize its effects on your credential – and to help it last longer before it needs replacing – there are a few easy steps you can follow. Click here to download a booklet on how to clean and care for your credential.
General
To obtain a PDF copy of our Data Privacy and Security policies, please send an email to vendorsupport@omnivee.com with the following information:
| Name: | |
| Phone: | |
| Email: | |
| Company Name / Company Code: | |
| Request: | Please send me a copy of your Data Privacy and Security policies for the Omnivee Vendor Program. |
| Additional Notes/Information: |
The Omnivee Vendor Enterprise Option allows your employees to access multiple facilities using a single Omnivee Vendor Credential. Once your company is participating at its first facility, you can add additional facilities.
Vendor Pricing
| Subscription Options | Per Company* | Per Employee |
|---|---|---|
| Omnivee Vendor Program: 1 Year/1 Facility | $199 | $179 |
| Omnivee Vendor-Enterprise Option: 1 Year/Unlimited Facilities | $249 | $254 |
| Omnivee Vendor-90 Option: 90 Days/1 Facility | $50 | $79 |
| Omnivee Vendor-90 Enterprise Option: 90 Days/Unlimited Facilities | $70 | $99 |
| Credential Management Fee | – | $40 |
Applicable taxes and surcharges apply for Hawaii. If a participant is without authorized service for more than 90 days, their Omnivee Vendor credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40. *The company fee is waived for vendors who qualify as an Independent Contractor/Sole Proprietor.
Facility Pricing
| Available through GSA, GSA Contract No. GS-35F-0436U |
The Omnivee Vendor program from Fortior Solutions, provides a credential for vendors, suppliers, service providers, and contractors that require access to participating facilities. Participation is voluntary.
In response to federal security directives, government facilities are continuing to strengthen security procedures for facility access. To maintain and improve business relations with vendors and contractors, facilities are implementing the Omnivee Vendor program to manage and streamline secure access.
The Omnivee Vendor-90 Option is available for participants who need short-term access to facilities. This option offers participants access for up to 90 days.
The Omnivee Vendor Program is designed to save you time and money, improve customer service, and reduce your risk. Here’s how:
1) Save Time: When your employees qualify for an Omnivee Vendor Credential, they can bypass many normal access control procedure, including bypassing vehicle inspection and daily visits to the Pass and ID Office to obtain a day pass. This reduces drive time AND time spent waiting in lines. That’s a real convenience to your employees and a substantial cost savings for your company.
2) Save Money: With shorter drive times and less waiting in line, you’re saving on employee costs, vehicle costs, fuel costs, and other overhead. Also, you don’t have to employ time or resources to manage access privileges and credentials for your employees who access the facility.
3) Improve Customer Service: When your employees have shorter, more predictable access times, they can be on the job when you need them. Your customers can count on your employees being on time and you may be able to schedule more jobs for the same resources. These are some of the many ways the Omnivee Vendor Program gives you a competitive edge.
4) Lower Risk: The Omnivee Vendor Program makes sure your employees meet the background screening standards of the facility, fulfilling your contractual obligations. In addition, when an employee leaves, with your notice we terminate that person’s access privileges to the facility in minutes, protecting you and your customer.
Yes! If you need access to additional facilities, just fill out the Omnivee Vendor online enrollment form as an “Existing Customer.”
For each participant:
- Omnivee Vendor Program: 1 Year/1 Facility = $179
- Omnivee Vendor Enterprise Option: 1 Year/Unlimited Facilities = $254
- Omnivee Vendor90 Option: 90 Days/1 Facility = $79
- Omnivee Vendor-90 Option: 90 Days/Unlimited Facilities = $99
- Credential Management Fee: $40
Applicable taxes and surcharges apply for Hawaii. Note: Company fee is waived for Independent Contractors/Sole Proprietors (ICSP). If a participant is without authorized service for more than 90 days, their Omnivee Vendor credential will be deactivated. Once a credential has been deactivated, it cannot be reactivated. A new credential may be ordered for a fee of $40.
Individual Registration & Access
- Clear image of your face from shoulders up
- Photo is straight-on and not angled
- Face is centered in the frame
- Neutral facial expression (no smiling)
- Eyes clearly visible
- White/neutral background
- No shadows
- No sunglasses (prescription glasses are fine)
- No headwear (unless religious in nature)
- No filters used on photo
Follow the steps on our employee registration page to register for an Omnivee Vendor credential.
A valid email address is not required to participate in the Omnivee Vendor program.
However, if an email address is not provided at registration, all program notifications will go to the Company Administrator to forward for action when necessary. (This includes the notification from us to schedule an appointment for credential issuance.)
No. Employees must present the appropriate company’s credential at the time of access.
Please contact Omnivee Vendor Support. We will assist you in updating your name and ensure that you will be able to pick up your Omnivee Vendor credential.
As part of this process, we will need to reach out to your Company Administrator to get authorization to order a new credential.
Employees/Participants may call in and correct misspelled names, provide correct social security numbers, update their own payment methods, and update their addresses/phone numbers without giving a Company Administrator PIN. Employees may not order new credentials or request access to another facility. All payment authorizations must come from a Company Administrator.
When Employees/Participants call in about their status in the program, they will need to provide three of the following four pieces of information in order to verify their identity:
- Full Name
- Place of employment
- Participant Address listed on file or Participant phone number listed on file
Approximately 5-10 minutes.
Learn about how to register and the registration process on our employee registration page.
You will need to enter your name in the “Last Name” field as it appears on the two forms of identification that will be used to pick up your credential.
Before completing the registration process, please review your name. After the portion where your name is entered, an “Alert” screen will populate and display your name as it will appear on your credential.
Once you have completed registration for the Omnivee Vendor program, you will need to check with the facility for possible interim access onto the facility. The interim pass is offered at the discretion of each facility and not by the Omnivee Vendor program.
No, your Omnivee Vendor credential is valid only for your own access needs
No, you only need to register once whether for access to one location or multiple.
Work with your company’s Company Administrator to determine if the current credential you are using is a valid credential for access.
NOTE: Implementation schedules may vary. If you decide not to register in the Omnivee Vendor Program, you may be required to get out of your vehicle and wait in line at Pass ID each day you access the facility.
No, you must be 18 years of age or older to participate in the Omnivee Vendor program. Refer to the facility’s own policy and procedures to access the base.
If you are using your birth certificate as proof of identity and your name has changed (as in the case of a married name), then you will need additional documentation to reflect that name change (i.e., marriage certificate).
You will need to contact the facility you access to get information about available pass options.
NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.
Enrolling in the Omnivee Vendor Enterprise Option allows your employees to access multiple facilities using a single Omnivee Vendor credential.
No. Although payment information may be collected at time of registration, the method of payment on file will not be charged until the Company Administrator authorizes us to do so.
An alternative to the one-year subscription is the Omnivee Vendor-90 Option. It allows a participant 90-day access.
The Omnivee Vendor Program pertains to people not vehicles. Refer to the facility’s policies and procedures on decals and other possible requirements.
Payment
Neither full nor prorated refunds are available through the Omnivee Vendor program. For more information on our refund policy, please refer to our terms and conditions. Click here to view a copy of the terms and conditions.
No, the Credential Management Fee will be charged to the same method of payment used during the renewal or registration.
Please contact Omnivee Vendor Support for assistance.
The Omnivee Vendor program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.
Checks can be sent to the following address:
| Payment by US Mail, FedEx, UPS, or Courier | Fortior Solutions, LLC Attn: Accounts Receivables 5800 NE Pinefarm Court Hillsboro, OR 97124 |
Please call Omnivee Vendor Support at (877) 727-4342 for assistance in updating or adding a payment method. We cannot accept credit card information through email, or the chat program.
Yes. The Omnivee Vendor program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.
Vetting & Redress
If you failed your vetting process, and there were no inaccuracies in the screening process. You may have the option to apply for a waiver to access the facility. Learn more about this on our wavier process page.
In the event the information in the screening results was inaccurate, or the information provided was incomplete, you may dispute the results by applying for adjudication.
Omnivee Vendor does not have access to the facility’s reasons for denial. Please follow up with the facility for any additional details regarding the decision of the waiver.
Click here to view our Vetting Guidebook to review our Waiver and Adjudication process.
Click here to view our Vetting Guidebook to review our Waiver and Adjudication process.
The participant will receive a letter in the mail from the screening provider and the Company Administrator will be emailed a fail notification. Directions on how to adjudicate or apply for a waiver will be sent to the Company Administrator only. Click here to view our Vetting Guidebook.
No, the Omnivee Vendor program does not offer refunds.
Waivers must be initiated within 60 days of the date of the notification. Any requests initiated after 60 days will require a new background screening and/or government database check and be subject to the same fee as a new registration.
NOTE: Waivers for Secondary Facilities are not bound by the 60-day policy. Waivers may be submitted for Secondary Facilities throughout the year, provided that a complete waiver was submitted for the Primary Facility within the acceptable timeframe.
Adjudications for Commercial Background Screens must be initiated within 30 days of the date of notification. Adjudications for the government data base check must be initiated within 60 days of the fail notification date.
Click here to view our Vetting Guidebook to review our Waiver and Adjudication process.
In order to qualify for an Omnivee Vendor Credential, you must pass our Omnivee Vendor program screening process.
Click here to view our Vetting Guidebook.
Current Common Access Card (CAC) holders and government employees do not need an Omnivee Vendor Credential.